Have you ever been in a situation where a Business or company you were working with just flat out wouldn’t modify their service and/or their product being offered one bit?
For example, I’m a picky eater and I don’t eat certain kinds of foods. Now if I went into a restaurant and liked a particular dish, but I didn’t want the included bacon added to it; should the restaurant accommodate me or tell me that’s the only way it comes? If you can relate to this question, please continue to follow along.
Now that I have your attention let me share with you a bad business model I witnessed recently. My friend and I, happened to go out to lunch the other day and we overheard a disturbing situation unfolding right in front of us. We were in a cafeteria style restaurant, not a buffet, and the gentleman in front of us asked the proprietor if they could split up a meat dish in half with 2 different meats. The first server flat out said, “No” we can’t do that. Before the gentlemen could finish telling them that it’s been done before for me, another server came forth and added their personal opinion to the situation.
Here’s where I had a problem and quietly observed the situation as it unfolded a mere 5 feet in front of me. I was always told that when your in a customer service position, “The customer is always right.“ To me that translates to no matter what a customer wants we should provide it to them unconditionally and without passing judgment onto them.
As business and future potential business owners, especially if you provide some kind of customer service it’s imperative that you first learn how to properly treat your clients. Remember your clients are you lifeline and cash flow and you approach a scenario like this with a Oh Well I got their money, so I’m done with them type of attitude you will never keep them in your pipeline, thus you won’t have any repeat customers. Repeat customers is what every customer service oriented business wants more then anything, sure they appreciate that first sale but ultimately they want repeat business.
As our economy continues to dwindle, we must be ever conscious now more then ever of the possibility of our job’s & services being outsourced to other countries where the labor force’s price is a mere fraction of ours. This is highly apparent in service based industries and R&D facilities. Now you ask the numerous people out there that are jobless, right now as of 02/19/09, if there previous employers were flexible or fixed in the way they looked at their labor force. Take note in how they operate and learn to start becoming more flexible in how you do business or soon find yourself out of business. Don’t allow yourself to fall victim of this ever growing concern, ask us how we can help.
If you would like to learn more about becoming Magnetic or how to become an Attraction Marketing magnet, we here at StarksEServices would like to help you. It doesn’t matter if your goal is to become a coach to teach others or to just become a student; we all start out in the same position and that’s first as a student. We must first become teachable ourselves before we can ever teach others.
Our mission here at StarksEServices is to introduce you to our step by step system, that anyone from the computer savvy to a complete computer novice can both follow along with ease. We invite you to take a free test drive of our system and we appreciate the honor you’ve given us by trusting in us as you embark upon your journey to learn more about the art of Attraction and Magnetic Marketing.
To your success,
Starks E Services
Tags: Business, Business Coaching, customer service, flexible, outsourcing
Leave a Reply